“Banking and Insurance” provides readers with a comprehensive overview of two essential sectors within India’s financial ecosystem. The book is structured to guide readers through the evolution and digital transformation in banking, introducing important aspects of electronic payment systems, electronic fund transfers, and advanced technologies such as blockchain and distributed ledger technology. Readers will discover the strategic importance of innovations such as AI in banking and the role of cloud banking in streamlining financial services, which emphasises India’s move towards digital financial inclusion. The book also explores the Indian insurance market, tracing its historical evolution and focusing on the key functions, types, and intermediaries involved in the sector. It dives into the intricacies of customer service in insurance, covering the role of agents, grievance redressal mechanisms, and the regulatory framework governed by the Insurance Regulatory and Development Authority of India (IRDAI). With a dedicated chapter on risk management, the book provides insights into how both the banking and insurance sectors manage and mitigate risk to ensure long-term sustainability. Combining theoretical knowledge with real-world applications, this book offers a detailed analysis of banking and insurance, making it a valuable resource for both students and professionals.