Organisational Behaviour and Managerial Effectiveness | Concepts for Effective Leadership | AGPH Books

Dr. Garima Pathania serves as an Assistant Professor of Retail Management at Chitkara University, India, and is currently pursuing her doctoral research in Management at Himachal Pradesh University Business School. She holds a Master’s degree in Global Healthcare Management with Professional Experience from Coventry University (UK), along with an MBA and a Postgraduate Diploma in Hospital and Health Management. Her academic journey is enriched by diverse experience in higher education, retail, marketing, and applied management fields. She has previously worked as an Assistant Professor and Program Leader for MBA Healthcare & Life Sciences at Chandigarh University. Additionally, she has gained industry exposure in regulated service environments through her roles at Labcorp Drug Development (now Fortrea) and in hospital administration. Her key research areas include retail and service marketing, consumer behaviour, management education, and the integration of artificial intelligence in education, particularly focusing on AI-enabled pedagogy, curriculum development, and decision-support systems in higher education. Her notable publications include Perceptual Analysis of Tourists in Himachal Pradesh, Strengthening Commerce and Management Studies in India: Insights from NEP 2020, Customer Satisfaction Regarding ATM Services, A Roadmap of NEP in Higher Education in Himachal Pradesh, Role of the CAMEL Model in the Banking Sector, and Social Empowerment of Rural Women and Financial Inclusion. She also holds a design patent for a blockchain-based digital identity system

Ravinder Kumar is currently pursuing his Ph.D. at Himachal Pradesh University, Shimla. He completed his Master of Commerce and Postgraduate Diploma in Computer Applications from the same university. He has qualified the UGC NET/JRF and SLET examinations in Commerce, along with the UGC NET in Management. His academic strengths lie in banking and finance, including expertise in both short-term and long-term investments. He has experience in both online and offline teaching environments and has contributed actively to academic research. He has published five research papers in reputed journals, participated in three workshops, and attended ten national and international seminars and webinars. Furthermore, he has presented two research papers at both national and international academic forums.